Terms & Conditions

By accessing our website, creating an account or using any part of the We Almighty platform, you agree to be bound by these Terms & Conditions. If you do not agree, you should not use the platform.

Additional terms may apply to specific user types or services in future (for example Coach Terms, Organisation Terms, Acceptable Use Policy or Refund Policy). Where additional terms apply, they operate alongside these Terms.

• You must be at least 18 years old to create an account.
• You must have the legal capacity to enter into a binding agreement.
• If you register on behalf of an organisation, you confirm you are authorised to bind that organisation to these Terms.

Some parts of the platform require you to create an account. You are responsible for the accuracy and security of that account.

• Provide accurate, current and complete information when registering and keep it up to date.
• Keep your login credentials confidential and do not share access with others.
• Notify us promptly if you suspect unauthorised access to your account.
• You are responsible for activity that takes place under your account.

We may suspend or close accounts that contain inaccurate information, are used in breach of these Terms, or where we are required to do so by law.

We Almighty operates a coaching marketplace. Coaches listed on the platform are independent professionals, not employees or agents of We Almighty. Each coach is responsible for the coaching services they deliver, their professional conduct, their qualifications and their own tax and insurance obligations.

What We Almighty provides

• Discovery — coach profiles, search and matching tools.
• Booking — availability, scheduling and calendar handling.
• Payments — secure checkout and billing through our payment provider.
• Credit management — allocation, tracking and usage of We Almighty Credits.
• Messaging — communication between members, coaches and organisations.

We do not supervise, direct or control the content of coaching sessions and we do not guarantee any particular coaching outcome.

Coaching sessions are delivered by the independent coach you book with, using the format and duration published on their profile. Sessions are typically delivered online via a video meeting link, unless otherwise agreed.

Coaching is a developmental and professional service. It is not therapy, counselling, medical advice, legal advice or financial advice, and it is not a substitute for any of them. If you need clinical or regulated support, please seek an appropriately qualified professional.

Where a coach offers them, Discovery Calls are free, short introductory meetings designed to help you decide whether a coach is the right fit.

• Discovery Calls are offered at the coach's discretion and are not available on every profile.
• No credits are consumed when booking a Discovery Call.
• Booking a Discovery Call does not create or guarantee an ongoing coaching relationship.
• Repeated no-shows or misuse of free Discovery Calls may result in restrictions on your account.

Paid coaching sessions on the platform are booked using We Almighty Credits. Credits are a unit of account used to book sessions and have no cash value outside the platform.

Where credits come from

• Employer-funded credits allocated by an organisation.
• Personal subscriptions.
• Coaching packages.
• Purchased credit bundles.

The number of credits required for a session depends on the coach's published coaching tier and the session or workshop format selected. Credit requirements are shown before you confirm a booking.

Employer-funded credits remain subject to the organisation's own allocation rules and may be withdrawn or expire when an employee leaves the organisation or when the organisation's subscription ends. Subscription and package terms, including any expiry, are shown at the point of purchase.

• Payments are securely processed by Stripe, our third-party payment provider.
• We Almighty does not store or have access to your full payment card details.
• Prices are shown in the currency displayed at checkout and include applicable taxes where indicated.
• Subscriptions renew automatically unless cancelled before the renewal date, in line with the plan terms shown at purchase.

Failed or reversed payments may result in suspension of access to credits or platform features until the balance is settled.

• All bookings are subject to the coach's published availability.
• Coach availability may be synchronised with external calendars, so open times can change without notice until a booking is confirmed.
• Members should attend sessions on time and via the meeting link provided.
• Rescheduling and cancellation are available through the platform where permitted.

Notice periods, credit refunds and no-show handling may vary depending on the booking type, the coach's booking rules and platform policy. The applicable rules are shown at the time of booking and may be set out in a separate Refund Policy in future.

Coaches using the platform agree to:

• Maintain an accurate, honest and up-to-date profile.
• Keep availability current and honour confirmed bookings.
• Deliver coaching professionally, ethically and with due care and skill.
• Keep meeting links and calendar connections working where applicable.
• Hold and maintain appropriate qualifications, accreditations and insurance where required.
• Comply with applicable law, including data protection and confidentiality obligations.

Members using the platform agree to:

• Provide accurate information when registering and booking.
• Use the platform, messaging and booking tools appropriately.
• Treat coaches and other users with respect and professionalism.
• Maintain confidentiality where appropriate, including in relation to session content.
• Attend booked sessions or cancel in good time where possible.

Organisations that purchase subscriptions, packages or credits for their people are responsible for how those are managed and used.

• Managing employee access, invitations and removals.
• Allocating and withdrawing credits fairly and in line with internal policy.
• Maintaining accurate employee and team information on the platform.
• Ensuring they have a lawful basis to share employee data with us.
• Paying subscription and credit charges when due.

Organisations receive aggregated engagement reporting only. We do not share the content of coaching conversations with employers.

We aim to keep the platform available and performing well, but we do not guarantee uninterrupted access. Access may be limited or suspended for maintenance, upgrades, security or events outside our reasonable control, including failures of third-party services such as calendar, video or payment providers.

We may add, change or remove features from time to time as the platform develops.

The We Almighty platform, including its branding, name, logos, content, design, copy and software, remains our property or that of our licensors. Nothing in these Terms transfers ownership of that intellectual property to you.

You retain ownership of the content you submit, such as profile information, notes, goals and messages. By submitting content you grant us a non-exclusive, worldwide, royalty-free licence to host, store, display and process it as necessary to operate, secure and improve the platform.

You may not copy, reproduce, scrape or resell any part of the platform without our written permission.

When using We Almighty, you must not engage in:

• Illegal activity of any kind.
• Abuse, harassment, discrimination or threatening behaviour.
• Spam or unsolicited marketing.
• Fraud, misrepresentation or impersonation.
• Attempts to gain unauthorised access to accounts, systems or data.
• Uploading viruses or other malicious software.
• Misuse of the messaging functionality, including circumventing platform bookings or payments.

We reserve the right to investigate suspected breaches and to restrict, suspend or terminate accounts, withhold credits or remove content where we reasonably believe these Terms have been breached.

We process personal data in accordance with our Privacy Policy, which explains what we collect, how we use it, how long we keep it and your rights under UK GDPR. Please read it alongside these Terms.

Where you connect an external calendar, we use it only to determine your free and busy times. We do not store or display the titles, descriptions, attendees or content of your external calendar events.

Coaching is a personal development service and results depend on many factors outside our control. We do not guarantee any specific outcome, performance improvement, promotion, wellbeing result or business result from using the platform or working with a coach.

• We are not liable for the acts, omissions, advice or conduct of independent coaches or other users.
• We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss of data.
• Where we are found liable, our total aggregate liability is limited to the amounts you paid to We Almighty in the twelve months before the event giving rise to the claim.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.

Where you use the platform as a business or organisation, statutory consumer rights do not apply and the limitations above apply to the fullest extent permitted by law.

• You may close your account at any time via the platform or by contacting us.
• We may suspend or terminate access where these Terms are breached, where required by law, or where continued access poses a risk to users or the platform.
• On termination, unused employer-funded credits return to the organisation and other unused credits are treated in line with the applicable purchase terms.
• Sections that by their nature should survive termination, including intellectual property, liability and governing law, continue to apply.

We may update these Terms from time to time to reflect changes to the platform, our services or the law. The effective date at the top of this page shows when the current version took effect.

Where changes are material, we will take reasonable steps to notify registered users. Continued use of the platform after changes take effect means you accept the updated Terms.

These Terms and any dispute arising out of them or the use of the We Almighty platform are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

If you have questions about these Terms & Conditions, email hello@wealmighty.co or use our contact page and we will be happy to help.